Terms of Service

TikiT is a ticketing platform operated by Nexil Labs (“we”, “us”). Events are run by independent organizers, not by us. We sell and validate the ticket; the organizer is responsible for the event itself — whether it happens, when it starts, what it is like, and who is admitted.

• You need an account to hold tickets. Keep your sign-in details to yourself; you are responsible for what happens under your account.
• Give us accurate information. An account created with someone else's identity may be removed.
• You must be 13 or older to use TikiT. An organizer may set a higher age limit for their event and state it in the event description; you can be refused entry if you do not meet it.
• You can delete your account at any time from the Me tab → Delete account in the app.

• A ticket admits one person to one event. Its QR code is scanned once at the door.
• Do not share, copy or sell a ticket's QR code. Whoever presents it first gets in, and there is nothing we can do for you after that.
• You can transfer a ticket to another TikiT user from the app. Your copy stops working the moment you do.
• A ticket for a cancelled event stops working and will not be admitted.
• Free tickets are limited per person, to keep them available to everyone. If you reach the limit, the app tells you.

Prices are shown in Sierra Leonean Leones. Payment is handled by our payment provider; a ticket is only issued once payment succeeds.

When you start checkout, your tickets are held for you for 15 minutes. If you have not paid by then, they are released for others to buy.

The price on an event page is the ticket price. At checkout we add a service fee, and a payment fee that depends on how you pay. You see both, and the total, before you confirm.

Refunds are the organizer's responsibility and are arranged directly with them, outside the app. If an event is cancelled or changed, contact the organizer. We will help you reach them, but we do not decide whether you are refunded and we do not issue refunds ourselves.

A refund is the ticket price. The service fee and the payment fee are not refundable.

If you are charged and no ticket is issued — for example, your payment arrives after the hold has expired and the tickets have sold out — we refund everything you paid, fees included. Email hello@tikitsl.com if this happens and you have not heard from us.

• You are responsible for your event: that it takes place as described, and that you are entitled to run it.
• You are responsible for honouring the tickets you sell, and for handling refunds and complaints from the people who bought them.
• Payouts are made to you after your event. You receive the full ticket price of every ticket sold; our fees are paid by the buyer on top.
• You may set an age limit for your event. State it in the event description, and check it at the door — TikiT does not verify anyone's age.
• You may not delete your TikiT account while you have a published event that has not happened yet. Cancel it or hand it to another organizer first.
• We may remove an event, or an organizer account, that is fraudulent, illegal, or misrepresents what buyers are paying for. If we take your event down, we email you the reason; reply to that email if you think we got it wrong, and we will review it again.

• Resell tickets for profit through the platform, or forge, duplicate or tamper with a ticket or its QR code.
• Use TikiT for anything unlawful, or to defraud attendees or organizers.
• Attempt to break, overload or gain unauthorised access to the service or to other people's accounts.

We may suspend or close an account that does any of these.

Event listings are written by organizers. A listing must not contain:

• A scam, or an event that will not take place.
• Hate speech, harassment or threats.
• Sexual content.
• Promotion of violence or illegal activity.
• A false or misleading price, date, venue or line-up.
• Content that infringes someone else's rights.

Zero tolerance. TikiT removes these listings and may suspend or close the organizer's account.

To report a listing, tap Report this event on the event screen in the app, or email hello@tikitsl.com. TikiT reviews every report within 24 hours. When a listing is taken down, ticket holders are notified by email, push notification and in the app; the same happens if a listing is later restored.

We work to keep TikiT running, but we do not guarantee it is always available or error-free. To the extent the law allows, we are not liable for an event being cancelled, changed or disappointing, for an organizer failing to refund you, or for losses beyond what you paid us.

Nothing here limits rights you have under Sierra Leonean law that cannot be limited.

These terms are governed by the laws of Sierra Leone.

These terms are between you and Nexil Labs only, not Apple or Google. We, not Apple or Google, are responsible for the app, its content, its support and any claims about it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Your use of the app must also follow the rules of the store you downloaded it from.

We may update these terms. If a change affects your rights, we will tell you in the app or by email before it takes effect. Continuing to use TikiT after a change means you accept the updated terms. Questions go to hello@tikitsl.com. See also our Privacy Policy.